join our team

The Case Manager provides assessments, information, referrals, crisis intervention, advocacy, and concrete services to a diverse array of individuals and families, including special populations. This is accomplished through a Strengths-Based Case Management model which seeks to uphold human dignity by treating clients as we would family or friends. The Case Manager must develop an accurate and comprehensive understanding of benefits, resources and the complex social service systems. The Case Manager must be able to document casework in an accurate and timely fashion, conduct data entry into multiple databases, and meet contract deliverables in an efficient manner. This is a full-time position, based out of our Port Richmond office Monday through Friday, 8am – 4pm. Bilingual English-Spanish proficiency required. Computer proficiency. Excellent interpersonal skills, knowledge of social service delivery systems, and knowledge of City resources.

The Role of a Direct Support Professional (DSP) is to provide assistance to people with intellectual disabilities to facilitate integration into the community. The DSP will support each person to become more independent. Typical job responsibilities of a Direct Support Professional include helping with personal hygiene and grooming, doing light housework, organizing recreational activities, Medical appointments, administering medication, accompanying Individuals we support to various community places, and advocating for their wants and needs . The Direct Support Professional is responsible for the daily care and supervision of the residence, which he/she is assigned, and the Individuals.  The Direct Support Professional must have the ability to communicate with and motivate each person toward achieving their valued outcomes. Must have high school diploma or GED; experience in the field of developmental disabilities; valid driver’s license (tri-state); and must complete OPWDD required training (provided upon hire).

The Director is a full-time position. Schedule flexibility is required to meet program requirements and client needs.  Extended weekday hours and weekend hours are required when NYC activates Cooling and/or Heating Centers due to weather extremes.  The Director manages all day-to-day operation of the nutrition, socialization & recreation program for older adults, in accordance with the standards of NYC Aging/Department for the Aging (DFTA). Responsibilities include (but are not limited to); maintain the DFTA program, nutrition and fiscal standards; comply with on-site safety and sanitary standards in accordance with NYC Department of Health & Mental Hygiene (DOHMH), ensures safety and handle emergencies; supervise staff and volunteers to ensure that all aspects of service delivery are provided in a manner; develop program services; complete service records and reports; manage organization and operation of congregate meals; conduct social service assistance; coordinate transportation service; oversee and coordinate health/educational/recreational services; oversee program operations including: fiscal and program records and reports; attendance and contributions reports; inventory and billing; report and deposit all program income; monitor proper functioning, upkeep and safeguarding of the physical plant and all program equipment as well as the purchase and safeguard of food and supplies; input and reconcile all center activity in DFTA’s required database(s); report monthly statistics; engage, report and follow-up all visits by DFTA, DOHMH and other city agencies; communicate with facility management (within CCSI and Pinnacle) regarding facility matters; provide and document direct service Case Assistance and Information Assistance and supervise these services provided by other staff and volunteers.; consult with cook and menu committee; prepare and submit menus to DFTA in accordance with program guidelines; monitor, review and evaluate delivery of services, to ensure that service goals are being met and clients are being served; supervise, train and evaluate program staff and volunteers; ensure that all aspects of the program take place daily even in the absence of other key staff. Must be adaptable and skillful to take on other roles as needed in the absence of key staff; organize and develop the Advisory Council, as well as engage in monthly Advisory Council meetings; engage center members in monthly Membership Meetings, including the reporting of activities, speakers and upcoming events; participate in trainings offered by sponsoring organization & funding agency; outreach to the target population; represent the program in the community, interagency meetings and activities. Qualifications: Bachelor’s Degree with experience in human services; minimum of one (2) years supervisory or administrative experience with the elderly or other vulnerable populations; at least six (6) years’ direct experience in a setting serving the elderly or other vulnerable population. Skills, licenses, and competencies required: e Excellent interpersonal & communication skills; computer proficiency; must complete annual CPR and AED training; willingness to obtain NYC Food Handler’s License

The Corporate Compliance Officer is a full time, exempt position and will work under the direction of the CEO and Senior Director of Operations to oversee the Agency’s Medicaid Compliance Program. Responsibilities include (but are not limited to): act as staff to the Board of Directors and CEO by monitoring and reporting results of the compliance/ethics efforts; provide guidance to the Board of Directors and Senior Management team on matters relating to compliance; play leadership role in cross-functional compliance teams and working groups that plan, execute and monitor activities associated with compliance/issues matters to achieve high levels of compliance with all relevant laws and regulations creating a culture of integrity; develop strategies for continuous improvement of compliance functions, including implementing best practices through external assessments and benchmarking; develops, initiates, maintains and revises policies and procedures for the general operation of CCSI’s program, including Standards of Conduct; responds to alleged violations of rules, regulations, policies, procedures and Standards of Conduct by evaluating or recommending investigative procedures; coordinates, develops and conducts educational and compliance training programs; collaborates with program directors and CFO on Agency billing requirements and the False Claims Act; manage Incidents and oversee OPWDD’s Incident Reporting Management Application (IRMA); ensure all Incident reporting elements are completed within the required timeframes; chairs the monthly Incident Review Committee Meeting and develops meeting minutes for all incidents/investigations monthly and completes required updates for open investigations; ensures the Corrective Action Plan for Incidents/ Investigations are communicated; monthly reporting of any outstanding recommendations; complete daily review of IRMA and the agency’s dedicated mailbox; provide compliance reports; oversee external and internal audits. Qualifications: Bachelor’s degree is required and a Master’s degree is preferred.  Minimum of ten (10) years of experience in human services.

This position is responsible for the direction and regulatory compliance of the residential program. Responsibilities include, but are not limited to: Ensure all measures for safety and well-being are maintained at highest level; provide overall direction, guidance and supervision to Residential Managers, Nurses, QIDP, and Behavioral Intervention Specialists (BIS); conduct weekly clinical/staff meetings with assigned managers and clinical team; participate in interviews, evaluations, orientation, training, and performance counseling of subordinates; evaluate house managers to ensure assigned responsibilities are met; ensure program actions are conducted in a manner that prevents abuse; maintain training records; respond to program and work related questions, problems and complaints from staff, and families; ensures that assigned sites are kept clean, neat, healthy and safe; in conjunction with the Director of Programs develop policies and procedures; represent the agency at committee and outside meetings; prepare various concise written reports; conducts investigations at other agency sites; develop and secure approval of and monitors budget; oversee subordinate management; prepare for outside regulatory audits; check data to ensure accuracy, review and submit billing; monitor Personal needs allowance; monitor and approve over time; responsible for corrections/changes to bring residence into full regulatory compliance; coordinate all admission/discharge procedures; suggest recommendations on new programs and services to be offered; ensure all Individuals attend daily activities; check community inclusion logs to ensure compliance; ensure Person Centered Planning; conduct Fire Drills as required; conduct unannounced site visits and generate a written report.